Satisfaction Guarantee

Our mission is to help you find the right exercise equipment at the right price, ship it to you quickly, have it arrived in pristine condition, and help you understand how to use the exercise equipment so you have the best experience possible.

In some rare circumstances, you may receive damage merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."

Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer services representatives know by email or phone, and we will do everything in our ability to ensure you are taken care of.

If you need to contact us, please email support@unofive.ca, call toll-free 1-800-215-9902, or fill out the form in the contact us page.