Frequently Asked Questions
Check most frequently asked questions here. If you still need help, please contact us at email@example.com and one of our friendly customer solutions experts will be happy to help!
General Product Questions
Depending on the particular product that you're interested in, you can arrange a visit to one of our showrooms for you to experience first-hand the quality and durability of the materials used to build our equipment.
Please call us at 1-800-215-9902 in order to arrange a visit if you'd like to check out the equipment before buying.
Either Sandtex Black or Glossy White are available for free for any of the frames of the PB machines (except for benches, which come in Sandtex Black only by default)
For a custom frame colour, the is an additional charge of $225.00 at the time of this writing, but that might be subject to change in the future. Click here to see the brochure of the available colours/textures we have available for the frames. Click here to see additional available options if you want to explore more colours.
For coloured padding, our standard free of charge colour is black padding. Any other colour is usually $60 per pad at the time of this writing. However, that highly depends on the equipment and it might b subject to change in the future. Please contact us in order to obtain the exact colour customization price at the time of your purchase.
For example, for the 136A FID Bench, there are 2 pads (back rest and seat) that would be $120.00 total for Red Padding. This is applicable to any pad colour. Please click here to see the brochure of the available padding colours that we have available for our equipment
The padding material is always the same, the colour is just different. All padding uses quality upholstery (vinyl) combined with XLPE high density foam with genuine Naugahyde. This padding material provides structural strength and last a very long time (lifetime) compared to cheap padding.
There's a massive difference in quality padding versus cheap padding (softer upon feel) and cheaper padding tends to get softer overtime as users lift heavier or have frequent use. PB equipment padding stays the same in maintaining its strong form, and it is very high in density so it doesn't fluctuate overtime regardless of how heavy the user lifts.
Al equipment from our PB Collection is commercial grade. It has been sold throughout Canada and the US to commercial gyms, correctional facilities, army bases, schools and other types of commercial and public facilities. The equipment in the PB collection is made with North American 11-gauge steel and the frames come with a lifetime warranty.
The great majority of the equipment in our High-Quality Imported Collection is commercial grade and it has been sold to condominiums, correctional facilities and army bases.
Please check the product page of the particular item that you're interested in to confirm whether it comes with a residential use or a commercial use warranty.
Products belonging to the PB collection are made to last a lifetime, and require little maintenance. That being said, this manual explains basic guidelines to keep in mind in order to keep the equipment in top-notch shape, especially for heavy and commercial use
Yes! We are available 9am-5pm Monday-Friday EST. You can reach us at 1-800-215-9902.
Depending on where your equipment ships from, sometimes we can absorb the shipping costs if you are located relatively close from one of our warehouses.
When you add an item to your shopping cart, please enter your postal code in the shipping calculator box and press "calculate" in order to obtain the shipping costs of your equipment to your area.
We will let you know as soon as your item is ready to ship. If possible, we will send you an email with receiving instructions and tracking information of your shipment in about 2 business days after your item is ready to ship.
Large items are sent via freight carrier and not all freight carriers provide tracking information. For items shipped via courier (FedEx, UPS, etc.), we can always provide you tracking information.
Either way, we will provide you as much information as we have available about your shipment and we will keep you posted throughout the process!
At this time we do not offer international shipping directly through the website, because each order requires a special shipping price quote. If you live outside of Canada, please call us or write to us in order to get a full quote, including shipping.