High-Quality Imported Collection Return Policy

High-Quality Imported Products Return Policy

This policy applies to most products that say "High Quality Imported Product" in the product page.

Sales for these products are final, and no product returns apply, unless it is covered under the Unofive Warranty Policy, or unless there is a product damage upon arrival as stated below.

DAMAGED MERCHANDISE

In the event of damage to your product during shipping, please contact customer.care@unofive.ca to assess the damage and we will look for the best solution, including replacement parts if applicable. If the product is beyond repair, we will arrange for replacement and pickup of the damaged equipment. DO NOT sign any papers from the driver if you notice any damage of the equipment upon arrival. It is your responsibility to inspect the equipment for any noticeable damage, and only sign if you are satisfied with the state of the equipment. As soon as you sign, the freight carrier will be exempt from any responsibility for shipping damages

EMAIL: CUSTOMER.CARE@UNOFIVE.CA 

DEFECTIVE MERCHANDISE

High-Quality Imported equipment usually comes with a warranty of at least a 5 years for frames and 2 years for parts. However, that changes from product to product.  Please look at the product description for the warranty of the particular item that you are interested in.

Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.

EMAIL: CUSTOMER.CARE@UNOFIVE.CA 

 

RETURN PROCEDURE (For under-warranty returns and shipping-damaged pre-approved returns only)

• All return requests must be submitted in writing and sent to customer.care@unofive.ca
• If your return is approved, you will receive an email from us with return instructions.
• Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
• We recommend taking a picture of the package and/or the item before shipping.
• Ship the package. We will either provide you a return shipping label of you will have to arrange the shipping yourself. You can use UPS of FedEx ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers, you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
• Please provide us the tracking number
• Once your return is received and inspected, we will send you an emaiil to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days

QUESTIONS? EMAIL US: CUSTOMER.CARE@UNOFIVE.CA

PLEASE READ!

If is the customer's responsibility to return the product to the correct warehouse in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

If the return is denied, you may choose to have the item disposed of or have the item returned to you at your expense.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization, the item will be refused or shipped back to you at your cost. If we choose to accept the return, additional fees will apply.