Frequently Asked Questions
How fast do you ship out? Answer: Usually 1-2 business days.
When will I receive tracking for my order? Answer: As soon as your package ships out.
How long will my order take to arrive? Answer: Usually between 3-10 business days, depending on which shipping method you paid for. If your item is a special order or on back order, it may take longer. We will contact you and let you know if that is the case.
Which courier will deliver my package? Answer: We ship via UPS, FedEx,and Purolator. It usually depends on the size of your package.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone at (800) 215-9902 to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday EST. You can reach us at (800) 215-9902.
Do you ship internationally? Answer: At this time we do not offer international shipping directly through the website, because each order requires a special shipping price quote. If you live outside of Canada, please call us or write us in order to get a shipping price quote.
Do you have a showroom? Answer: We operate out of an office/warehouse in Toronto, and at this time we are not set up as a showroom. Our entire catalogue selection is online. We have warehouse locations across Canada where products ship from.
If you have a question that is not covered here, feel free to contact us by phone at (800) 215-9902 or at email@example.com, or click the live chat button during normal business hours.