UX012 Smith Machine with Counterbalance
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Experience the power of optimal biomechanics with our unique 5-degree angle, specially engineered to enhance natural movement and deliver a seamless, fluid motion for each lift. Built to withstand the most intense workouts, this machine showcases an impressive weight capacity of 500 lb, catering to individuals who continually push their limits and crave exceptional performance.
With its counterbalanced design and 11 lb (5kg) starting weight, effortlessly transition between exercises and accommodate users of varying strength levels. With 10 rack positions and safety spotter supports, you can confidently explore your boundaries!
Our UX012 Smith Machine with counterbalance features a 25mm knurled bar equipped with closed-bush bearings, delivering unrivaled stability and a secure grip. Impeccably constructed, this machine ensures a consistent, smooth lifting experience that will have you coming back for more, session after session.
Designed with convenience in mind, our Smith Machine boasts six Olympic weight plate storage holders, providing effortless organization and storage for your plates while maintaining a tidy gym space.
Features:
Specifications:
Approximately between 4 to 10 weeks manufacturing time for made to order items
Please check the lead time for this particular product on this page above
Will usually ship within 1-2 business days once the item is ready.Shipping & Returns
Our goal is to keep the ordering process as simple as possible. Shipping times vary between 2-6 business days, depending where in Canada you are located.
A fair amount of products in our store are made-to-order items, and it takes a few weeks to manufacture them. Please check the product page above to confirm whether this item is a made-to-order item or if we currently have it in stock.
Items that are in stock will be shipped out from the warehouse within 1-3 business days after you place your order.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order.
- When your payment is approved by our fraud guarantee department, your order will be sent to the manufacturing plant. This approval usually takes 1-2 business days
- For made-to-order items: We will let you know the exact lead time of your order within 2-3 business days of your order confirmation. The manufacturing engineers have to take a look at the current backlog in the manufacturing plant in order to properly produce an accurate time estimate for your order.
Order Shipment:
- We will let you know as soon as your product has passed all the quality assurance requirements at the manufacturing plant and it is ready to ship.
- At this point, shipping arrangements will be made. As soon as your item is shipped out from the warehouse, we will send you tracking information (if available) to the email provided when checking out, or via text if you did not provide an email. Large items are sent via freight carrier and not all freight carriers provide tracking information. For items shipped via courier (FedEx, UPS, etc.), we can always provide you tracking information.
- If you don’t receive tracking information from us within 3 business days after your order is ready (usually it will be within 1), feel free to follow up with us at customer.care@unofive.ca or call us or text us at 1-800-215-9902
Damages:
- Please inspect the packaging of your item(s) when they arrive.
- In the event of damage to your product during shipping, please contact customer.care@unofive.ca to assess the damage and we will look for the best solution, including replacement parts if applicable. If the product is beyond repair, we will arrange for replacement and pickup of the damaged equipment. DO NOT sign any papers from the driver if you notice any damage of the equipment upon arrival. It is your responsibility to inspect the equipment for any noticeable damage, and only sign if you are satisfied with the state of the equipment. As soon as you sign, the freight carrier will be exempt from any responsibility for shipping damages.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
Shipping Damages:
- If you believe that an item has arrived damaged or with a defect, contact us at customer.care@unofive.ca and send a picture of the damage along with a description of the damage and we will happily file a warranty claim on your behalf.
- We do not issue refunds / returns for purely cosmetic blemishes from shipping. Shipping damage is a common thing with all shipping carriers. It depends on the person(s) handling the package. We do our very best to package our products so they will not get damaged in route to the intended destination. We will not issue refunds if boxes are refused because of box damage. Again, we pack our products very well on the inside so they do not get damaged.
Cancellations & Refunds:
- All orders cancelled after 24 hours are subject to a $40 cancellation fee, whether or not your order has shipped. This is a fee that covers administrative personnel fees.
- Refunds will only be issued to the original credit card that you use when placing your order.
Back-orders for in-stock items:
- When it comes to items that are in stock, from time to time a product may run out of stock at our warehouse and the website wasn’t updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the back-order, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another product sooner.
-
The expected arrival time may change due to unforeseen circumstances like bad weather or traffic, or the factory missing a certain part needed to complete the manufacturing process.
-
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
If there are any issues with your order or if you are unsatisfied with it for any reason at all, just reach out to us at customer.care@unofive.ca or contact us at 1-800-215-9902 and we will make sure that the issue is resolved to your complete satisfaction.
Your satisfaction is ultimately the most important thing to us.
 |
Please allow 10 days for your order to arrive. Depending on the product(s) that you ordered, the Canadian warehouse(s) from where your product(s) ship might be located in a difference province from where you live. These products ship via ground. This means sometimes you have to wait a little longer to get your order but it's always worth it!. |
|
 |
UnoFive.ca is committed to providing the best customer service in the exercise equipment industry. Our goal is to make your shopping experience as easy as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times |
Return Policy
All sales for this product are final, and no product returns apply, unless it is covered under the Warranty Policy, or unless there is a product damage upon arrival as stated below.
DAMAGED MERCHANDISE
In the event of damage to your product during shipping, please contact customer.care@unofive.ca to assess the damage and we will look for the best solution, including replacement parts if applicable. If the product is beyond repair, we will arrange for replacement and pickup of the damaged equipment. Do NOT sign any papers from the driver if you notice any damage of the equipment upon arrival. It is your responsibility to inspect the equipment for any noticeable damage, and only sign if you are satisfied with the state of the equipment. As soon as you sign, the freight carrier will be exempt from any responsibility for shipping damages
EMAIL: CUSTOMER.CARE@UNOFIVE.CA
DEFECTIVE MERCHANDISE
This type of equipment usually comes with a warranty of at least a 5 years for frames and 2 years for parts. However, that changes from product to product. Please look at the product description above for the exact length of the warranty of the particular item that you are interested in.
Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.
EMAIL: CUSTOMER.CARE@UNOFIVE.CA
RETURN PROCEDURE (For under-warranty returns and shipping-damaged pre-approved returns only)
- All return requests must be submitted in writing and sent to customer.care@unofive.ca
- If your return is approved, you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label of you will have to arrange the shipping yourself. You can use UPS of FedEx ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers, you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number
- Once your return is received and inspected, we will send you an emaiil to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days
QUESTIONS? EMAIL US: CUSTOMER.CARE@UNOFIVE.CA
PLEASE READ!
If is the customer's responsibility to return the product to the correct warehouse in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
If the return is denied, you may choose to have the item disposed of or have the item returned to you at your expense.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization, the item will be refused or shipped back to you at your cost. If we choose to accept the return, additional fees will apply.
Welcome to Unofive Fitness
We are your one-stop shop for muscle strength, toning and cardiovascular machines.
We are exercise equipment specialists. We are passionate about the products we sell, such as cardiovascular machines, weight machines, strength equipment and fitness accessories. We are also passionate about our customers. Our goal is to be the most customer-friendly brand in the fitness and wellness market.
Our Customers
Our customers include:
- fitness enthusiasts who want to target certain muscles such as glutes, hamstrings, back, arms, and various other muscles
- sports enthusiasts who are into biking, rowing and various other sports
- fitness buffs who are in the process of building a home gym
- people who want to get in shape or rehabilitate their muscles, but are bogged down by busy schedules.
What sets us apart from the rest?
Large generic retailers lack the specialized knowledge to answer specific questions on assembly, warranty, product benefits and features. We know our exercise equipment inside out so we can give you the details and knowledgeable answers to any questions that you might have.
OUR COMMITMENT TO YOU
- World-class customer service
- Every strength and cardiovascular machine comes 85% assembled, with very little assembly required
- We guarantee that our prices are the lowest online
Our mission: “To Help You Become The Fittest Version Of Yourself”
At UnoFive fitness, our mission is to make sure you achieve your fitness and wellness goals. Muscle toning and cardiovascular machines have allowed fitness enthusiasts, sports athletes, home gym fanatics, and people struggling to get in shape to achieve their fitness goals in a comfortable and convenient environment. We believe that muscle growth, toning and cardiovascular machines are revolutionizing the way people achieve their fitness and wellness goals. With the increasing popularity of exercise machines, our customers' specific needs can be met.
We Provide The Following Value-Added Benefits With Every Order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate program
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed, we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly to you.
- We offer fast shipping in Canada, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout
We understand buying an exercise machine is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today, and if you have any questions, give us a call or email us at support@unofive.ca
CONTACT US
You can call our customer support team toll-free from 9am-5pm EST Monday-Friday at 1-800-215-9902.
You can chat live with our customer support team 24 hours a day, 7 days a week. Just look for the button in the lower-right corner that says “Chat with our support”
You can email our customer support team: support@unofive.ca and we will reply within 1-2 hours during regular business hours.
You can write to us: 250 Yonge Street, Suite 2201 (22nd Floor), Toronto, ON M5B 2L7
We hope you enjoy our fitness and wellness products as much as we enjoy offering them to you. If you have any questions or comments, please do not hesitate to contact us.
What is Affirm?
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment platforms, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online. By selecting Affirm as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.
How do I use Affirm?
- Select Affirm at checkout: Shop at your favourite stores that offer Affirm and select us as your payment option at checkout.
- Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
- Enjoy your purchase!: Confirm your payment plan and then you’re done! Enjoy your purchase today and break up the cost.
Frequently Asked Questions
Does Affirm do a credit check?
To learn more about Affirm and credit checks, please read this FAQ article on the Affirm help site
What if I can’t make a payment?
Please reach out to the Affirm team and they will be happy to look into the options available. You can contact them using this contact form.
Are there late or NSF fees?
Affirm does not charge any late or NSF fees. For more information on fees, please see this FAQ article on the Affirm help site.
How do returns work if I paid using Affirm?
Purchases made using Affirm are subject to Unofive’s standard return policy. Any returns will be processed by Unofive, and your Affirm balance will be reduced, cancelled, or refunded accordingly. If Unofive has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review Unofive’s return policy here.
What if the order is canceled? Will I still be charged?
No, you will not be charged. If you’ve already made a payment to Affirm and are owed a refund this may take up to 5-10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to the Affirm team through this contact form.If your order total changes for any reason, your payment plan will be adjusted accordingly.
Pay Monthly
Choose how you pay with Affirm for as low as 0-30% APR (where applicable and subject to provincial regulatory limitations). Subject to eligibility check and approval. A down payment may be required. See actual terms at checkout.
Spread the cost of a purchase from $300 to $1,499.99 into 3, 6 or 12 easy monthly payments.
Frequently Asked Questions
Are there requirements to use Affirm?
Yes. You'll need:
- To be the legal age of majority in the province or territory in which you reside
- To be a resident of Canada
- A Canadian bank account or Visa/Mastercard debit card (Your debit card must have the Visa or Mastercard logo). Available payment methods may vary depending on the payment plan selected.
- An SMS-capable Canadian phone number and an email address
- To meet the minimum cart size required to use Affirm as a payment option at checkout
How do I sign up?
If your basket is eligible for monthly payments with Affirm, the option will be presented at checkout. After confirming your phone number, you’ll be sent a one-time SMS password to confirm your identity. You’ll then enter a few details for an instant decision. If you’re approved, you will have the option to set up your repayment method with Affirm and accept the terms of your payment plan.
What is Affirm’s interest rate?
For more information on interest or fees, please read this FAQ article on the Affirm help site.
I was not able to complete a Affirm transaction. What happened?
Unfortunately, Affirm is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because Affirm was not able to verify your identity or your payment method.
How can I track my payments and access my Affirm account?
To view your account information and track upcoming payments, please login to the Affirm Customer Portal using the phone number you used to sign up with. Having trouble? Please get in touch with the Affirm team.
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–30% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Financing offers may vary from time to time and may be amended or cancelled at any time. See helpcenter.affirm.ca for more information.
Experience the power of optimal biomechanics with our unique 5-degree angle, specially engineered to enhance natural movement and deliver a seamless, fluid motion for each lift. Built to withstand the most intense workouts, this machine showcases an impressive weight capacity of 500 lb, catering to individuals who continually push their limits and crave exceptional performance.
With its counterbalanced design and 11 lb (5kg) starting weight, effortlessly transition between exercises and accommodate users of varying strength levels. With 10 rack positions and safety spotter supports, you can confidently explore your boundaries!
Our UX012 Smith Machine with counterbalance features a 25mm knurled bar equipped with closed-bush bearings, delivering unrivaled stability and a secure grip. Impeccably constructed, this machine ensures a consistent, smooth lifting experience that will have you coming back for more, session after session.
Designed with convenience in mind, our Smith Machine boasts six Olympic weight plate storage holders, providing effortless organization and storage for your plates while maintaining a tidy gym space.
Features:
Specifications:
Approximately between 4 to 10 weeks manufacturing time for made to order items
Please check the lead time for this particular product on this page above
Will usually ship within 1-2 business days once the item is ready.Shipping & Returns
Our goal is to keep the ordering process as simple as possible. Shipping times vary between 2-6 business days, depending where in Canada you are located.
A fair amount of products in our store are made-to-order items, and it takes a few weeks to manufacture them. Please check the product page above to confirm whether this item is a made-to-order item or if we currently have it in stock.
Items that are in stock will be shipped out from the warehouse within 1-3 business days after you place your order.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order.
- When your payment is approved by our fraud guarantee department, your order will be sent to the manufacturing plant. This approval usually takes 1-2 business days
- For made-to-order items: We will let you know the exact lead time of your order within 2-3 business days of your order confirmation. The manufacturing engineers have to take a look at the current backlog in the manufacturing plant in order to properly produce an accurate time estimate for your order.
Order Shipment:
- We will let you know as soon as your product has passed all the quality assurance requirements at the manufacturing plant and it is ready to ship.
- At this point, shipping arrangements will be made. As soon as your item is shipped out from the warehouse, we will send you tracking information (if available) to the email provided when checking out, or via text if you did not provide an email. Large items are sent via freight carrier and not all freight carriers provide tracking information. For items shipped via courier (FedEx, UPS, etc.), we can always provide you tracking information.
- If you don’t receive tracking information from us within 3 business days after your order is ready (usually it will be within 1), feel free to follow up with us at customer.care@unofive.ca or call us or text us at 1-800-215-9902
Damages:
- Please inspect the packaging of your item(s) when they arrive.
- In the event of damage to your product during shipping, please contact customer.care@unofive.ca to assess the damage and we will look for the best solution, including replacement parts if applicable. If the product is beyond repair, we will arrange for replacement and pickup of the damaged equipment. DO NOT sign any papers from the driver if you notice any damage of the equipment upon arrival. It is your responsibility to inspect the equipment for any noticeable damage, and only sign if you are satisfied with the state of the equipment. As soon as you sign, the freight carrier will be exempt from any responsibility for shipping damages.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
Shipping Damages:
- If you believe that an item has arrived damaged or with a defect, contact us at customer.care@unofive.ca and send a picture of the damage along with a description of the damage and we will happily file a warranty claim on your behalf.
- We do not issue refunds / returns for purely cosmetic blemishes from shipping. Shipping damage is a common thing with all shipping carriers. It depends on the person(s) handling the package. We do our very best to package our products so they will not get damaged in route to the intended destination. We will not issue refunds if boxes are refused because of box damage. Again, we pack our products very well on the inside so they do not get damaged.
Cancellations & Refunds:
- All orders cancelled after 24 hours are subject to a $40 cancellation fee, whether or not your order has shipped. This is a fee that covers administrative personnel fees.
- Refunds will only be issued to the original credit card that you use when placing your order.
Back-orders for in-stock items:
- When it comes to items that are in stock, from time to time a product may run out of stock at our warehouse and the website wasn’t updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the back-order, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another product sooner.
-
The expected arrival time may change due to unforeseen circumstances like bad weather or traffic, or the factory missing a certain part needed to complete the manufacturing process.
-
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
If there are any issues with your order or if you are unsatisfied with it for any reason at all, just reach out to us at customer.care@unofive.ca or contact us at 1-800-215-9902 and we will make sure that the issue is resolved to your complete satisfaction.
Your satisfaction is ultimately the most important thing to us.
|
Please allow 10 days for your order to arrive. Depending on the product(s) that you ordered, the Canadian warehouse(s) from where your product(s) ship might be located in a difference province from where you live. These products ship via ground. This means sometimes you have to wait a little longer to get your order but it's always worth it!. |
|
|
UnoFive.ca is committed to providing the best customer service in the exercise equipment industry. Our goal is to make your shopping experience as easy as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times |
PB Collection Return Policy
All Unofive sales for items belonging to the PB collection are final, and no product returns apply, unless it is covered under the Unofive Warranty Policy, or unless there is a product damage upon arrival as stated below.
DAMAGED MERCHANDISE
In the event of damage to your product during shipping, please contact customer.care@unofive.ca to assess the damage and we will look for the best solution, including replacement parts if applicable. If the product is beyond repair, we will arrange for replacement and pickup of the damaged equipment. Do NOT sign any papers from the driver if you notice any damage of the equipment upon arrival. It is your responsibility to inspect the equipment for any noticeable damage, and only sign if you are satisfied with the state of the equipment. As soon as you sign, the freight carrier will be exempt from any responsibility for shipping damages
EMAIL: CUSTOMER.CARE@UNOFIVE.CA
DEFECTIVE MERCHANDISE
Most of our products come with at least a 2-year manufacturer's warranty. The Unofive Warranty information can be found here. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product.
EMAIL: CUSTOMER.CARE@UNOFIVE.CA
RETURN PROCEDURE (For under-warranty returns and shipping-damaged pre-approved returns only)
- All return requests must be submitted in writing and sent to customer.care@unofive.ca
- If your return is approved, you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label of you will have to arrange the shipping yourself. You can use UPS of FedEx ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers, you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number
- Once your return is received and inspected, we will send you an emaiil to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days
QUESTIONS? EMAIL US: CUSTOMER.CARE@UNOFIVE.CA
PLEASE READ!
It is the customer's responsibility to return the product to the correct warehouse in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
If the return is denied, you may choose to have the item disposed of or have the item returned to you at your expense.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization, the item will be refused or shipped back to you at your cost. If we choose to accept the return, additional fees will apply.
Welcome to Unofive Fitness
We are your one-stop shop for muscle strength, toning and cardiovascular machines.
We are exercise equipment specialists. We are passionate about the products we sell, such as cardiovascular machines, weight machines, strength equipment and fitness accessories. We are also passionate about our customers. Our goal is to be the most customer-friendly brand in the fitness and wellness market.
Our Customers
Our customers include:
- fitness enthusiasts who want to target certain muscles such as glutes, hamstrings, back, arms, and various other muscles
- sports enthusiasts who are into biking, rowing and various other sports
- fitness buffs who are in the process of building a home gym
- people who want to get in shape or rehabilitate their muscles, but are bogged down by busy schedules.
What sets us apart from the rest?
Large generic retailers lack the specialized knowledge to answer specific questions on assembly, warranty, product benefits and features. We know our exercise equipment inside out so we can give you the details and knowledgeable answers to any questions that you might have.
OUR COMMITMENT TO YOU
- World-class customer service
- Every strength and cardiovascular machine comes 85% assembled, with very little assembly required
- We guarantee that our prices are the lowest online
Our mission: “To Help You Become The Fittest Version Of Yourself”
At UnoFive fitness, our mission is to make sure you achieve your fitness and wellness goals. Muscle toning and cardiovascular machines have allowed fitness enthusiasts, sports athletes, home gym fanatics, and people struggling to get in shape to achieve their fitness goals in a comfortable and convenient environment. We believe that muscle growth, toning and cardiovascular machines are revolutionizing the way people achieve their fitness and wellness goals. With the increasing popularity of exercise machines, our customers' specific needs can be met.
We Provide The Following Value-Added Benefits With Every Order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate program
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed, we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly to you.
- We offer fast shipping in Canada, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout
We understand buying an exercise machine is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today, and if you have any questions, give us a call or email us at support@unofive.ca
CONTACT US
You can call our customer support team toll-free from 9am-5pm EST Monday-Friday at 1-800-215-9902.
You can chat live with our customer support team 24 hours a day, 7 days a week. Just look for the button in the lower-right corner that says “Chat with our support”
You can email our customer support team: support@unofive.ca and we will reply within 1-2 hours during regular business hours.
You can write to us: 250 Yonge Street, Suite 2201 (22nd Floor), Toronto, ON M5B 2L7
We hope you enjoy our fitness and wellness products as much as we enjoy offering them to you. If you have any questions or comments, please do not hesitate to contact us.
What is Affirm?
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment platforms, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online. By selecting Affirm as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.
How do I use Affirm?
- Select Affirm at checkout: Shop at your favourite stores that offer Affirm and select us as your payment option at checkout.
- Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
- Enjoy your purchase!: Confirm your payment plan and then you’re done! Enjoy your purchase today and break up the cost.
Frequently Asked Questions
Does Affirm do a credit check?
To learn more about Affirm and credit checks, please read this FAQ article on the Affirm help site
What if I can’t make a payment?
Please reach out to the Affirm team and they will be happy to look into the options available. You can contact them using this contact form.
Are there late or NSF fees?
Affirm does not charge any late or NSF fees. For more information on fees, please see this FAQ article on the Affirm help site.
How do returns work if I paid using Affirm?
Purchases made using Affirm are subject to Unofive’s standard return policy. Any returns will be processed by Unofive, and your Affirm balance will be reduced, cancelled, or refunded accordingly. If Unofive has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review Unofive’s return policy here.
What if the order is canceled? Will I still be charged?
No, you will not be charged. If you’ve already made a payment to Affirm and are owed a refund this may take up to 5-10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to the Affirm team through this contact form.If your order total changes for any reason, your payment plan will be adjusted accordingly.
Pay Monthly
Choose how you pay with Affirm for as low as 0-30% APR (where applicable and subject to provincial regulatory limitations). Subject to eligibility check and approval. A down payment may be required. See actual terms at checkout.
Spread the cost of a purchase from $300 to $1,499.99 into 3, 6 or 12 easy monthly payments.
Frequently Asked Questions
Are there requirements to use Affirm?
Yes. You'll need:
- To be the legal age of majority in the province or territory in which you reside
- To be a resident of Canada
- A Canadian bank account or Visa/Mastercard debit card (Your debit card must have the Visa or Mastercard logo). Available payment methods may vary depending on the payment plan selected.
- An SMS-capable Canadian phone number and an email address
- To meet the minimum cart size required to use Affirm as a payment option at checkout
How do I sign up?
If your basket is eligible for monthly payments with Affirm, the option will be presented at checkout. After confirming your phone number, you’ll be sent a one-time SMS password to confirm your identity. You’ll then enter a few details for an instant decision. If you’re approved, you will have the option to set up your repayment method with Affirm and accept the terms of your payment plan.
What is Affirm’s interest rate?
For more information on interest or fees, please read this FAQ article on the Affirm help site.
I was not able to complete a Affirm transaction. What happened?
Unfortunately, Affirm is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because Affirm was not able to verify your identity or your payment method.
How can I track my payments and access my Affirm account?
To view your account information and track upcoming payments, please login to the Affirm Customer Portal using the phone number you used to sign up with. Having trouble? Please get in touch with the Affirm team.
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–30% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Financing offers may vary from time to time and may be amended or cancelled at any time. See helpcenter.affirm.ca for more information.
